Q1. Sizes
A. All products are Japan size. I can’t advise which size will fit you. It could be better to choose one or two larger size.

Q2. How to order a jersey with name and number
A. Only 2022 season name set is available. Please buy the jersey and the name set together. Then let us know the player’s name and number on “Order notes” when you checkout.

Q3. How about custom name and number ?
A. We don’t accept custom name and numbers. You must choose from a real player.

Q4. Are you selling authentic J-league jerseys ?
A. Yes, we are. All of our J-league and Japan jerseys are 100% authentic from official shops of each team.

Q5. Is the price only in Japanese Yen ?
A. Yes, it is. Please check exchange rate and calculate the price of your currency by yourself before placing an order.

Q6. Can you sell only the name and number set ?
A. Unfortunately, we can’t. You must order the new season jersey and name set together.

Q7. Bulk Discounts
A. Unfortunately, We don’t offer bulk discounts. But we offer discount for frequent customers.

Q8. Can you get an item which isn’t listed on your website ?
A. If it’s available, we can any items. Please let me know which item and the size you want.

Q9. What is the payment way ?
A. Credit Card or Apple Pay through Stripe. We don’t accept Paypal payment.

Q10. When will my credit card be charged ?
A. Your credit card will be charged when you place an order.

Q11. Do you provide international shipping?
A. Yes, we do. Basically the package is shipped by FedEx. Some places by Japan Post or Yamato Transport.

Q12. Shipping fee
A. It depends on the area.

Area Shipping fee
Japan 1,000yen
South Korea, Taiwan 1,800yen
Other Asia 2,500yen
North America, Europe, Middle East, Oceania 3,000yen
South America, Africa 4,000yen.

Q13. Can you ship the item to APO/FPO and PO Box address ?
A. We can’t ship to these address.

Q14. Handling Time
A. “1 in stock” items are 3 business day. “2, 3, 4 or 5 in stock” items are 1 to 3 months unless they are out of stock with the supplier. It often takes long time to prepare the jersey with name and numbers, which are produced on order.

Q15. Shipping Time
A. Normally within 14 days.

Q16. Import duties, VAT, other taxes and charges
A. They are the buyer’s responsibility and not included in the price. Please check with your country’s customs office how much they will be prior to buying.

Q17. Will you ship the package as a gift ?
A. We do not mark merchandise values below value or mark items as “gifts”. US and International government regulations prohibit such behavior.

Q18. Return and exchange.
A. All sales are final. We can’t accept returns and exchange the items.

Q19. Cancel.
A. You can cancel your order before shipping is done. Please let us know within 6 hours of your payment. We take 5% as the cancelation charge for credit payment system.

Q20. Do you have a store in Osaka ?
A. Unfortunately, we don’t have a physical shop. Only online service is available.

Q21. 国内在住の日本人でも注文できますか?
A. ご注文可能です。ただ、”Backorder”品をご注文頂いた場合、当店の都合でキャンセルとなりましても
返金額は手数料5%差引いた額となります。他店で完売の商品は当店でも確保困難ですのでご注意ください。