Q1. Sizes
A. All products are Japan size. I can’t advise which size will fit you. It could be better to choose one or two larger size.
Q2. How to order a jersey with name and number
A. Please order 2023 jersey and name set together. Then type the player’s name you want on “Order notes” when you checkout. Old season’s name and numbers are not available.
Q3. How about custom name and number ?
A. We don’t accept custom name and numbers or former players. You must choose from a active player of 2023 season.
Q4. Are you selling authentic J-league jerseys ?
A. Yes, we are. All of our J-league and Japan jerseys are 100% authentic from official shops of each team.
Q5. Is the price only in Japanese Yen ?
A. Yes, it is. Please check exchange rate and calculate the price of your currency by yourself before placing an order.
Q6. Can you sell only the name and number set ?
A. Unfortunately, we can’t. You must order the new season jersey and name set together.
Q7. Bulk Discounts
A. Unfortunately, We don’t offer bulk discounts. But we offer discount for frequent customers.
Q8. Can you get an item which isn’t listed on your website ?
A. If it’s available, we can get any items. Please let me know which item and the size you want.
Q9. What is the payment way ?
A. Credit Card or Apple Pay through Stripe. We don’t accept Paypal payment.
Q10. When will my credit card be charged ?
A. Your credit card will be charged when you place an order.
Q11. Do you provide international shipping?
A. Yes, we do. Basically the package is shipped by FedEx or Japan Post EMS.
Q12. Shipping fee (Per Order)
A. It depends on the area.
| Area | Shipping fee | Shipping Way |
| Japan | 1,000yen | Yu-Pack |
| Asia | 2,500yen | EMS |
| USA, Canada, Mexico | 3,000yen | FedEx |
| Australia New Zealand, Europe, Middle East | 4,000yen | EMS |
| South America, APO/FPO, PO Box | 4,500yen | EMS |
Q13. I’m traveling in Japan now. Can you deliver the item to my hotel or temporal address ?
A. Unfortunately, we can’t.
Q14. Shipping Time and Tracking
A. Please check the shipping time on each item page. The description of “in stock” doesn’t mean we actually have it on hand. If you order multiple items, we will ship all of them together after the last one arrives. Your shipping confirmation email will provide an tracking numbers.
Q15. Import duties, VAT, other taxes and charges
A. They are the buyer’s responsibility and not included in the price. Please check with your country’s customs office how much they will be prior to buying.
Q16. Will you ship the package as a gift ?
A. We do not mark merchandise values below value or mark items as “gifts”. US and International government regulations prohibit such behavior.
Q17. Return and exchange.
A. All sales are final. We can’t accept returns and exchange the items.
Q18. Cancel.
A. You can cancel your order before shipping is done and within 6 hours of your payment. After 6 hours pass, I can’t take the cancellation. We take 5% as the cancelation charge for credit payment system.
Q19. My package was stolen after FedEx dropped it off at the front door. Will you send replacements or refunds ?
A. FedEx and we don’t take responsibility for stolen packages once dropped off. We recommend that you contact FedEx to hold a package and pick it up at FedEx Office near your place.
Q20. May package was returned to Japan because I was not able to receive it. Can you resend it ?
A. Yes, I can. But I need another shipping fee for resending.
Q21. Do you have a store in Osaka ?
A. Unfortunately, we don’t have a physical shop. Only online service is available.
Q22. 国内在住の日本人でも注文できますか？
A. ご注文可能です。ただ、在庫数が2～5（お取寄せ）の商品をご注文頂いた場合、当店の都合でキャンセルとなりましても
返金額は手数料5%差引いた額となります。他店で完売の商品は当店でも確保困難ですのでご注意ください。